Refunds, resend, and returns can apply to (but are not limited to) these reasons: Delayed Orders, Orders Not Found, Orders In transit, Pending Orders, or Expired Orders by more than 45 days (counting from the date you send the payment to wholesale.smokerolla.com) in the USA. Additional reasons can include a customer who has sent a complaint (Dispute or other Gateway, e-mail, etc.) or the Vendor provided incorrect or inactive tracking information.